1 hour ticket response
We are focused on delivering a swift and proper solution to each customer support ticket posted by a customer. Our qualified tech support staff representatives will review your inquiry and will think of the most effective solution. We offer a 1–hour response time guarantee for all helpdesk tickets. As a matter of fact, our average client support ticket response time has proved to be twenty minutes.
A First–Rate Technical Support Service
Our help desk team representatives have considerable experience in the Linux hosting packages sphere and are competent enough to come up with a prompt solution to your problem. If, however, the case at hand is not within the competency of a tech support engineer, the client support ticket will be forwarded to a developer or administrator for further assistance.
An Easy–to–Navigate Help Section
Integrated into the Website Control Panel is an easy–to–browse Help section, which includes different information sources. You can search through a routinely updated knowledge base featuring web hosting account administration articles and site management articles, watch the instructional video tutorials or consult our F.A.Q. library.