Although this is not the keyaspect in order to distinguish a dependable hosting provider from a bad one or a reseller from an actual provider, being able to call and consult with a live person is a sign that you are not working with a one-person firm and that you will be able to get in touch with somebody whenever you need support. The telephone support for web hosting services may range from standard to experienced, so the problems which can be resolved through a call differ based on the particular company. Generally, these issues are more basic and include billing or 1st level technical issues as more complex tasks often need a support ticket where both you and the system administrators can follow what's going on with a particular situation. Nevertheless, being able to phone call your provider will save you lots of time and efforts for the countless small issues which will eventually show up at the time you manage your web hosting account.
Phone Support in Hosting
All of our hosting plans offer phone support fourteen hours per day even on official holidays, which means that if you do not have an account yet, you'll be able to phone us and find out more about our solutions or if we will meet the system requirements for your websites. For your benefit, we have local telephone lines in the U.S.A., Great Britain and Australia, so you're able to contact the number that is closer to you. In case you're a current customer, we will assist you in a timely manner with all the general and billing issues as well as with various technical issues in order to save you time and efforts - we are aware of the fact that sometimes it's more convenient to talk with a live person so as to get things done immediately. Certainly, some situations simply cannot be taken care of over the phone, so in such a case you'll be able to employ our ticketing system.