If you’re a website owner, a problem may always show up and it doesn’t automatically need to be related to the web hosting service. For example, something may go wrong when you bring a software application up to date or some important data may be modified or erased by mistake. Regardless of what the essence of the problem might be, you’ll have to contact the client service staff and ask them to retrieve a backup or to help you resolve the problem that you are experiencing. How fast they’ll do that will predetermine the period of time that your sites will be down. For particular websites like social networking sites or e-shops, a prolonged inaccessibility often equals lost clients and money. Thus, it’s pretty important to use the services of a company that provides not only a good technical support service, but also a well-timed one.
One-Hour Response Guarantee in Hosting
In case you’re using any of our Linux hosting packages and you have a question or run into a certain problem, you can contact us 24x7 by opening a support ticket or by writing an email and we guarantee that you will get a reply in less than sixty minutes. If the issue can be sorted out, we’ll do it before we get back to you, whereas if there’s something that you have to do on your end, we’ll provide you with all the necessary details – what settings to check, what possible solutions to try out, and so on. Typically, you will get a reply within 30 minutes max, which means that waiting around for hours and hours or even for more than a day to obtain assistance is something unthinkable. Our one-hour response time guarantee applies to any query that you may have – general, billing or technical.