A live chat is a real-time way of communication between a website hosting company's support team and its customers. It is a very efficient way to get some information about the web hosting services or get some problem resolved since you are speaking with a live representative. The advantages of using a real-time chat service rather than calling or opening a support ticket are the low possibility of errors any time you exchange info like usernames or domain names, the quicker response time because the communication is real-time and the fact that you don't need to stay on the chat all the time - you are able to do something different while the agent investigates the issue in question. Furthermore, you're able to join a live chat room from any computer which is connected to the Internet, avoiding the phone charges that you will have to pay in case you are calling to another country.
Live Chat Support in Hosting
As we acknowledge the fact that many issues can be resolved when you speak with a live person, we supply a live chat service for all of our potential and active clients. The chat is available every day and our support representatives will help you with a variety of questions and troubles. In case you are not our customer yet, you are able to find out more about our hosting packages and the website hosting environment in general to be certain that your websites will work properly on our servers. In case you already have an account and you have some questions or you encounter any problems with some of our solutions, you will be able to join us on the live chat and we will provide you with the required info or assist you to troubleshoot the problem. You will need to open a trouble ticket for certain problems that require longer time or the help of a system administrator, still for numerous basic problems you'll get help right away.