A ticketing system is the most popular communication channel that web hosting companies offer to their clients. It is most often part of the billing account and is the best way to deal with a problem that takes some time to examine or that has to be forwarded to a server admin. Thus, all comments added by either party will be stored in the same place in the event that somebody else wants to work on the given problem and the info in the ticket will be accessible to all parties. The drawback of deploying a ticketing system with most hosting platforms is that it’s separate from the web hosting Control Panel, which goes to say that you’ll need to log in and out of no less than 2 accounts to accomplish a given procedure or to contact the company’s support team. In case you’d like to manage a handful of domain names and each one is hosted in a separate account, you’ll have to use an even larger number of accounts at the same time. It could also take a significant span of time for the provider to answer your ticket requests.
Integrated Ticketing System in Hosting
With a hosting from our company, you won’t ever have to leave your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can easily access any support ticket whilst you’re browsing through your website files or fine-tuning various settings. The ticketing system is being closely monitored 24/7/365 by our help desk staff and the response time is no more than sixty minutes, but it seldom takes more than twenty minutes to receive support. In stark contrast with some other companies, we don’t charge more for using the ticketing system, so you can get in touch with us as often as you want and request info in relation to any billing or technical issue. Also, you can see a selection of help articles, which will help you solve the most commonly confronted obstacles on your own.