Being able to get in touch with your hosting supplier any time you have any sort of questions or experience any difficulties is important and how quickly they'll respond and react is usually essential, in particular when your web site is business-oriented, as longer downtime could mean losing prospective customers. The support options are usually a way to distinguish genuine suppliers from resellers. The second in most cases reply only to email messages or support tickets and you will have to wait for a whole day or longer so as to get a response. When the issue involves several replies, you will end up losing days so as to have a problem fixed. Using a legitimate and trustworthy hosting provider, you should be in a position to connect with the support at any moment and receive a prompt response no matter what the issue or your question is - customer, pre-sales or tech one.
24/7 Customer Support in Hosting
All of our Linux hosting packages feature 24/7/365 pre-sales, customer and technical support, so no matter if you are inquiring about our services before you make an order or you are an existing client and you have a question or some problem, you can contact us at any time, which includes weekends and holidays. We have numerous channels to contact us - a couple of telephone lines around the globe for your convenience plus live chat support for pre-sales, billing and general questions; email messages as well as support tickets for more technical issues or any matters which need more time to analyze and fix. In contrast to a number of other website hosting providers, our trouble tickets have a warranted maximum response time of just 1 hour, therefore regardless of what your trouble is, it will be resolved timely and you will not waste days to get something fixed.